FAQ
Q1. What is the Made in China platform?
- Made in China is an online B2B marketplace connecting global buyers with verified Chinese manufacturers and suppliers.
Q2. Can I request product samples before placing a bulk order?
- Yes, many suppliers offer samples, either for free or at a nominal cost, to ensure the product meets your requirements.
Q3. What payment methods are supported on Made in China?
- Common payment methods include Bank Transfer (T/T), PayPal, Western Union, and credit cards. Some suppliers may offer flexible terms like Trade Assurance.
Q4. What is Trade Assurance?
- Trade Assurance is a buyer protection program that ensures the supplier follows the contract terms, including on-time delivery and product quality.
Q5. How can I track my order status?
- Once the order is placed, suppliers typically provide tracking information, or you can communicae directly with them through the platform's messaging system.
Q6. What industries and products are available on Made in China?
- The platform offers products across a variety of industries, including automotive parts, electronics, medical equipment, textiles, fishing gear, and more.
Q7. Can I customize or request OEM/ODM services from suppliers?
- Yes, many suppliers offer OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services for custom requirements.
Q8. What shipping options are available?
- Shipping options include express courier (e.g., DHL, FedEx), air freight, and sea freight. Lead times and costs vary based on shipping method and destination.
Q9. Are products on Made in China covered by warranty?
- Warranty policies depend on the supplier. Many products, especially machinery and electronics, come with a warranty period specified by the manufacturer.
Q10. How are disputes handled on the platform?
- In case of disputes, the Made in China platform offers mediation services, helping resolve issues between buyers and suppliers amicably.
Q11. What should I do if I receive defective products?
- Contact the supplier immediately to report the issue. If no resolution is reached, you can initiate a dispute through the platform's dispute resolution service.
Q12. How do I find a verified supplier?
- Look for the "Verified Supplier" badge on profiles, which indictes that the company has passed on-site verifiction by third-party auditors.
Q13. How can I ensure the quoted prices are competitive?
- It's recommended to request quotations from multiple suppliers, compare prices, and negotiate to get the best deal.
Q14. Is customer support available on the Made in China platform?
- Yes, the platform offers customer support via chat, email, or phone to assist buyers with inquiries or issues.
Q17. How to get a quote?
Detailed drawings (PDF/STEP/IGS/DWG...), including quality, delivery date, materials, quality, quantity, surface treatment and other information.
Q18. Can I get a quotation without drawings? Can your engineering team draw for my creativity?
Yes, we are also glad to receive your samples, pictures or detailed size drafts for accurate quotation.
Q19. Can you provide samples before mass production?
Of course, but the sample fee is necessary. It will be refund when the mass production is confirmed.
Q20. What is the delivery date?
Generally, the sample lasts for 1-2 weeks and the batch production lasts for 3-4 weeks.
Q21. How do you control quality?
(1) Material Inspection - Check material surfaces and approximate dimensions.
(2) First inspection of production - ensure critical dimensions in mass production.
(3) Sampling inspection - check the quality before delivery to the warehouse.
(4) Preshipment inspection - 100% inspection by QC assistant before shipment.
Q22. After sales service team
If you have any problems after receiving the product, you can provide feedback through voice call, video conference, email, etc. within one month. Our team will provide you with solutions within a week.
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